All Systems Operational
New Account Opening   ? Operational
Card transactions   ? Operational
Payments   ? Operational
Monese App   ? Operational
Cash Deposits   ? Operational
Account Help and Support   ? Operational
Cash Withdrawals   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Monese API response time
Fetching
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 GMT
Scheduled - Due to planned Barclay’s maintenance, their service will be unavailable on Sunday 19th November 2017, from midnight to 12:00 (noon) GMT which affects Monese inbound and outbound UK payments. During the maintenance window, Monese will hold all the payments and submit them after the maintenance has finished. Customers are advised to make urgent payments before the Sunday maintenance begins.
Nov 16, 12:11 GMT
Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Completed - The scheduled maintenance has been completed.
Nov 12, 18:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:30 GMT
Scheduled - Our banking partner is performing scheduled maintenance on critical systems affecting inbound UK payments. Due to infrastructure changes that are taking place to comply with ring-fencing legislation, UK payments inbound will stop on Saturday 11th November 2017 from 23:30 until Sunday 12th 18:00.
Nov 11, 08:47 GMT
Completed - The scheduled maintenance has been completed.
Nov 12, 16:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:00 GMT
Scheduled - Due to planned Barclay’s maintenance, their service will be unavailable on Sunday 12th November 2017, from midnight to 16:00 GMT which affects Monese outbound UK payments. During the maintenance window, Monese will hold the payments and submit them after the maintenance has finished.
Nov 11, 08:52 GMT
Nov 11, 2017
Completed - The scheduled maintenance has been completed.
Nov 11, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 GMT
Scheduled - As part of requirement to perform annual disaster recovery exercises, our banking partner are required to undergo a full operational move of the Faster Payments primary office to the contingency site. During this we will hold the payments and submit them after the exercise has finished. Apologies for the delayed outbound payments during this time.
Nov 11, 08:37 GMT
Nov 10, 2017
Resolved - This issue caused connection failures for approximately 10 minutes today and has subsequently been resolved with no further performance implications. Closing this incident report now.
Nov 10, 17:01 GMT
Monitoring - We are experiencing intermittent errors which prevent app access occasionally for some users. Services are operational and we are monitoring the situation. In case the situation deteriorates to an outage will be reported here immediately. Customers are advised to try again in a little while if having problems accessing the app.
Nov 10, 13:43 GMT
Nov 9, 2017

No incidents reported.