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All Systems Operational
New Account Opening
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Operational
Card transactions
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Operational
Payments
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Operational
Monese App
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Operational
Cash Deposits
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Operational
Account Help and Support
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Operational
Cash Withdrawals
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Monese API response time
Fetching
Past Incidents
Jun 26, 2019
No incidents reported today.
Jun 25, 2019
No incidents reported.
Jun 24, 2019
No incidents reported.
Jun 23, 2019
No incidents reported.
Jun 22, 2019
No incidents reported.
Jun 21, 2019
No incidents reported.
Jun 20, 2019
No incidents reported.
Jun 19, 2019
Resolved -
We can now confirm from our partner that the issue has been resolved and all services have returned to normal. We apologise for any inconvenience caused.
Jun 19, 22:11 BST
Jun 19, 22:11 BST
Monitoring -
Our banking partner has implemented a fix which should resolve the issue. We are continuing to monitor this and will provide a further update once we are satisfied the issue has been completely resolved.
Jun 19, 21:40 BST
Jun 19, 21:40 BST
Investigating -
One of our partners is experiencing technical difficulties, which is affecting a number services including accessing the Monese application, receiving and making payments, some card transactions, cash withdrawals and account opening. We are working with our partner to resolve this as soon as possible and apologise for any inconvenience caused.
Jun 19, 21:13 BST
Jun 19, 21:13 BST
Resolved -
Our banking partner has confirmed that the issue has been resolved and all affected payment were sent out today. We apologise for any inconvenience caused.
Jun 19, 16:43 BST
Jun 19, 16:43 BST
Monitoring -
We have been notified from our banking partner that all affected payments should be sent today. Our banking partner is still monitoring this and we should have a further update of confirmation that these payments have been sent out later on today.
Jun 19, 12:55 BST
Jun 19, 12:55 BST
Investigating -
Our banking partner is currently investigating a delay with some outbound SEPA payments. Any payment made yesterday evening and this morning would have been affected. We will have a further update later today. We apologise for any inconvenience caused.
Jun 19, 11:16 BST
Jun 19, 11:16 BST
Jun 18, 2019
No incidents reported.
Jun 17, 2019
Resolved -
Our banking partner has confirmed the issue has been resolved and all affected duplicated direct debits were reversed and funds returned back into the account. We apologise for any inconvenience caused.
Jun 17, 21:42 BST
Jun 17, 21:42 BST
Identified -
Our banking partner has identified the issue and is currently working on reversing any duplicated direct debits. If any customers have been affected by this, the duplicated direct debit will be reversed and the funds will be returned back into the account today.
Jun 17, 18:00 BST
Jun 17, 18:00 BST
Investigating -
We are investigating an issue whereby a number of Direct Debits have been duplicated and therefore some customers have been charged twice due to our banking partner facing technical difficulties. We will have a further update on this issue later today and we apologise for any inconvenience caused.
Jun 17, 15:41 BST
Jun 17, 15:41 BST
Jun 16, 2019
No incidents reported.
Jun 15, 2019
No incidents reported.
Jun 14, 2019
Resolved -
We can confirm that our partner restored normal service yesterday evening however, we kept this incident on monitoring for a longer period for further analysis. We apologise for any inconvenience caused and would close this incident now.
Jun 14, 09:56 BST
Jun 14, 09:56 BST
Monitoring -
We can confirm that our partner has issued a fix and we are currently monitoring as services begin to return to normal. We apologise for any inconvenience caused.
Jun 13, 18:04 BST
Jun 13, 18:04 BST
Investigating -
One of our partners is continuing to experience technical difficulties, which is affecting a number services including accessing the Monese application, receiving and making payments, some card transactions, cash withdrawals and account opening. We are working with our partner to resolve this as soon as possible and apologise for any inconvenience caused.
Jun 13, 17:38 BST
Jun 13, 17:38 BST
Jun 13, 2019
Resolved -
We can now confirm from our partner that the issue has been resolved and all services have returned to normal. We apologise for any inconvenience caused.
Jun 13, 17:15 BST
Jun 13, 17:15 BST
Investigating -
One of our partners is experiencing technical difficulties, which is affecting a number services including accessing the Monese application, receiving and making payments, some card transactions, cash withdrawals and account opening. We are working with our partner to resolve this as soon as possible and apologise for any inconvenience caused.
Jun 13, 14:54 BST
Jun 13, 14:54 BST
Jun 12, 2019
Resolved -
Our banking partner has now received and processed the delayed incoming Faster Payment file which means all the missing payments have now arrived in the accounts, therefore, this incident is now closed.
Jun 12, 14:28 BST
Jun 12, 14:28 BST
Update -
We continue to work together with our supplier to provide a resolution on the remaining 1 payment file. We apologise for the inconvenience this is causing. A further update will be sent on or before 12:00 BST today.
Jun 12, 10:22 BST
Jun 12, 10:22 BST
Update -
We are continuing to work on a fix for this issue.
Jun 11, 15:22 BST
Jun 11, 15:22 BST
Update -
3 out of the 4 delayed payment files have now been processed. We continue to work together with our supplier to provide a resolution on the remaining 1 file. A further update will be sent on or before 16:30 BST.
Jun 11, 13:59 BST
Jun 11, 13:59 BST
Update -
We continue to work together with our supplier to provide a resolution on delayed incoming payment batches as soon as possible. We would like to apologise for the inconvenience this is causing. A further update will be sent on or before 11:00 BST.
Jun 11, 09:47 BST
Jun 11, 09:47 BST
Update -
Please note the UK incoming faster payment service is stable and operational since 13:00 BST, meaning that all incoming UK faster payment since 13:00 BST today have been processed successfully.
However, our supplier is still working on processing the backlog of payment batches stored during the outage period. A further update will be sent on or before 09:00 BST tomorrow morning, 11th June 2019.
Jun 10, 17:22 BST
However, our supplier is still working on processing the backlog of payment batches stored during the outage period. A further update will be sent on or before 09:00 BST tomorrow morning, 11th June 2019.
Jun 10, 17:22 BST
Identified -
Please be advised that our supplier has identified the root cause of the issue and currently working on the fix, a further update will be sent on or after 13:30 BST.
Jun 10, 13:24 BST
Jun 10, 13:24 BST
Investigating -
We are experiencing a delay with receiving inbound UK faster payment since 06:00 BST today, this is due to our banking partner technical difficulties, and the supplier is working on fixing the problem.
Any payment affected by this will be held at the processing bank and will be processed once the issue is resolved. Next update will be after 12:00 BST. All other services are operating as normal.
Jun 10, 10:37 BST
Any payment affected by this will be held at the processing bank and will be processed once the issue is resolved. Next update will be after 12:00 BST. All other services are operating as normal.
Jun 10, 10:37 BST