We can confirm that this issue has been resolved. We truly apologise for any inconvenience caused.
Posted Oct 10, 2019 - 09:50 BST
We are continuing to monitor for any further issues.
Posted Oct 09, 2019 - 17:57 BST
One of our technical partners has been experiencing a service outage, which affected some customers’ access to the Monese app. Everything should be back to normal now, but we’re still monitoring and we will update this page once we’re sure this has been resolved.